Hi, I'm Josh Gold.
I use strategy and craft to move users and metrics — spanning research, systems thinking, interaction design, and prototyping to deliver work that earns its place in the business. Currently a Staff Product Designer at LinkedIn working on Marketing Solutions.
View my workMy most impactful work at LinkedIn.
Two projects that shaped how LinkedIn's B2B customers manage their relationship with the platform — one built from zero, one reimagined through prototyping and AI.
LinkedIn had no unified place for B2B customers to manage what they bought. I joined as founding designer and built the self-serve platform that activated 100K+ admins, reduced billing support cases by 19%, and generated an estimated $240M in self-serve value.
A single project to validate agentic self-serve for LinkedIn's B2B customers — and establish the platform foundation for every case type that follows. The Invoice Agent was the MVP: 83% self-serve rate, 14,400 cases deflected per year, $150K in annual efficiency savings.